07-05-2024
01-01-2026
Private Sector
Full Time
Administration / Management
Administration & Secretarial
Job Description
The Role
- Provides administrative support to General Manager Ensures the implementation of hotel policies standards and procedures as they apply to the administrative functions - Types files and upkeeps all private and confidential matters related to the executive office - Sets up a systematic and efficient fi
Job Details
Job description / Role
Employment: Full Time
- Provides administrative support to General Manager. Ensures the implementation of hotel policies, standards, and procedures as they apply to the administrative functions.
- Types, files and upkeeps all private and confidential matters related to the executive office
- Sets up a systematic and efficient filing system, both for hardcopies as well as all electronic data, that enables quick retrieval; ensures all files are kept up-to-date at all times.
- Prepares the relevant materials for all meetings attended by General Manager.Daily Operations Meeting, Executive Committee Meetings, Departmental Meetings and any other meetings.
- Prepares and circulates the minutes of the meetings.
- Answers telephone calls courteously and gives information to callers. Routes call to appropriate official and places outgoing calls.
- Makes copies of correspondence or other printed matters.
- Prepares outgoing mail.
- Types, takes dictation and minutes, draft letters, files and traces and composes correspondence.
- Monitors and maintains the proper appearance of the office area.
- Handles outgoing mails by courier.
- Makes and confirms appointments for the General Manager.
- Provides assistance & support to internal customers in other departments as appropriate.
- Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- Maintains positive guest and colleague interactions with good working relationships.
- Greets visitors, ascertains nature of business, and directs visitors appropriately.
- Attends and contributes to all training sessions and meetings as required.
- Exercises responsible behavior at all times and positively representing the hotel team.
- Maintains strong, professional relationship with the relevant representatives from competitor hotels, business partners and other organizations.
- Ensures high standards of personal presentation and grooming.
- Carries out any other reasonable duties and responsibilities as assigned.
Requirements
- Minimum 3 years of experience and minimum 1 years in a similar role.
- Experience in shorthand, MS Office.
- Egyptian Nationals only.
- Fluent in English