The Role 1 year contract Continuously improve IT systems and services support the business and strive to create and innovate with technology Play an important part in IT operations team Responsible for prioritising and assisting in day to day IT requests and issues managing IT assets and supporting implementation

Job description / Role

1 year contract

Continuously improve IT systems and services, support the business and strive to create and innovate with technology. Play an important part in IT operations team. Responsible for prioritising and assisting in day to day IT requests and issues, managing IT assets and supporting implementation of projects with the team.You report directly to the Local IT Manager and are able to perform successfully in a fast-paced, high-performing, service-orientated environment.

Key strengths and attributes needed to succeed in the role;

• Focus on excellent customer service and the needs of the user community through clear and precise communication (written and verbal), time-management and collaboration skills

• Self-starting attitude and resourcefulness to identify, analyse and solve problems that may arise

• Professionalism to be able to respect all information as personal and confidential

• Ability to work independently as well as in a team environment displaying consideration and respect for others

• Able to exercise sound judgment and initiative while demonstrating competence and character that inspires trust Appetite for continuous learning to further IT knowledge and career development

• Meticulous attention to detail and ability to meet deadlines while displaying tact and patience in stressful situations Ability to follow established procedures/standards

• Clear communication style and ability to communicate with technical and non-technical stakeholders both orally and written in excellent English

Requirements

• Ability to effectively communicate and present technical concepts to management, peer group and staff

• Ability to diagnose problems and provide solutions and/or escalate to the appropriate expertise area

• Windows 10, Windows server, Mac OS, Microsoft Office and Cloud file share support experience

• WebEx/Zoom meeting setup and basic troubleshooting experience

• Basic LAN and IP networking knowledge and ability to approach issues logically using OSI model or similar

• SCCM or imaging software experience

• Exposure to cloud technology

• VoIP experience

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